REGISTER

AGENDA

General Attendees

8:00am - 9:00am

Registration / Coffee in EXPO area / NextCon Store / XBert Bar / XBert Experience / NextGen Nextiva Open

9:00am - 9:45am
Uptown Conference Room
Brian Solis

Great Expectations: The Customer Mindset for 2018

9:45am - 10:45am
Uptown Conference Room
Tomas Gorny

Keynote by Tomas Gorny, CEO Nextiva

10:45am - 11:15am
XBert Expo Hall

Coffee Break in EXPO

11:15am - 12:00pm
Uptown Conference Room

Give 'Em What They Want - Deep Dive into the Customer Experience

12:00pm - 1:00pm

Lunch Break

Partner Lunch with Nextiva Leadership; VIP Access Lunch; EXPO / NextCon Store / XBert Bar / XBert Experience / NextGen Nextiva Open

1:30pm - 2:15pm
Uptown Conference Room
Micah Solomon

From 'It's Complicated' to 'Engaged': Improving the Status of Your Customer Relationships

2:15pm - 3:00pm
Uptown Conference Room

It's a Customer Journey - Not a Destination

Mapping Your Customer Journey

2:45pm - 3:00pm
XBert Expo Hall

Coffee Break in EXPO

3:00pm - 3:45pm
Uptown Conference Room

All Aboard: Including All Employees on the Client Success Train

5:45pm - 7:15pm
XBert Expo Hall

Happy Hour in XBert EXPO

Hosted hors d'oeuvres and drink tickets

8:00am - 9:00am

Registration / Coffee in EXPO area / NextCon Store / XBert Bar / XBert Experience / NextGen Nextiva Open

9:00am - 9:45am
Uptown Conference Room
Nate McMahon

It's Not You, It's Me: Love Your Company First - How Your Company Culture Impacts the Customer Experience

9:45am - 10:30am
Uptown Conference Room

Business Lipo: Cut the Fat with Analytics

Unleash the Power of Analytics to Streamline Your Business

10:30am - 11:00am
XBert Expo Hall

Coffee Break in EXPO

11:00am - 11:45am
Uptown Conference Room
Neil Patel

#ThumbsUp: Marketing That Keeps Your Customers :)

11:45am - 1:00pm

Lunch Break

Partner Lunch with Nextiva Leadership; VIP Access Lunch; EXPO / NextCon Store / XBert Bar / XBert Experience / NextGen Nextiva Open

1:00pm - 1:45pm
Uptown Conference Room

Title Sponsor Keynote

1:50pm - 2:35pm
Uptown Conference Room
Mike Michalowicz

From FU to BFF: Shifting Customer Relationships When the Going Gets Rough

2:35pm - 3:00pm
XBert Expo Hall

Coffee Break in EXPO

3:00pm - 3:45pm
Uptown Conference Room

Being Nice: It's Not Personal, It's Business

Using Customer Service As a Competitive Advantage

4:00pm - 5:30pm

EXPO / NextCon Store / XBert Bar / XBert Experience / NextGen Nextiva Open

8:00pm - 10:00pm

VIP Access & Partner Party with Private Bret Michaels Concert

8:00am - 9:00am

Coffee in EXPO area / NextCon Store / XBert Bar / XBert Experience / NextGen Nextiva Open

9:00am - 9:45am
Uptown Conference Room

CX Unplugged - Lessons Learned from Legendary Customer Experience Teams

10:00am - 11:00am
Uptown Conference Room

Peer Group Work Session Meetups

11:00am - 11:30am
XBert Expo Hall

Networking Break - Coffee in EXPO

11:30am - 12:30pm
Uptown Conference Room

Your CX Playbook: How to Fix Your Customer Experience Today

The one session you don’t want to miss! It answers the questions of “What next?” and “How?” You will leave with a literal playbook outlining step-by-step action-packed plans to grow your business through an amazing Customer Experience.

12:30pm

Adjourn