REGISTER

AGENDA

General Attendees

8:00am - 9:00am

Registration / Coffee in EXPO area / NextCon Store / XBert Bar / XBert Experience Open

9:00am - 9:40am
Main Stage
Brian Solis

Great Expectations: The Customer Mindset for 2018

9:40am - 10:30am
Main Stage
Carol Roth

Hopelessly Devoted to You: Customer Experience 3.0

10:30am - 11:00am
XBert Expo Hall

Coffee Break in EXPO

11:15am - 12:00pm
Main Stage
Tomas Gorny

The Age of the Customer: Exceeding their Expectations

12:00pm - 1:30pm

Lunch Break

VIP Access Lunch; EXPO / NextCon Store / XBert Bar / XBert Experience Open

1:30pm - 2:15pm
Main Stage
Lois Evers
Lane Sutton

CX Unplugged - Lessons Learned from Legendary Customer Experience Teams

2:20pm - 3:00pm
Main Stage
Micah Solomon

It's a Customer Journey Not a Destination: Map Your Customer Journey

3:00pm - 3:30pm
XBert Expo Hall

Coffee Break in EXPO

3:30pm - 4:15pm
Main Stage
Mary McDowell
Yaniv Masjedi

Phone a Friend: Polycom's Elite Customer Experience

4:15pm - 5:00pm
Main Stage

Keynote to be Announced

6:00pm - 7:15pm
XBert Expo Hall

Happy Hour in XBert EXPO

Hosted hors d'oeuvres and drink tickets

8:00am - 9:00am

Registration / Coffee in EXPO area / NextCon Store / XBert Bar / XBert Experience Open

9:00am - 10:00am
Main Stage
Les McKeown

Being Nice: It's Not Personal, It's Business

Using Customer Service As a Competitive Advantage

10:00am - 10:45am
Main Stage
Nate McMahon

It's Not You, It's Me: Love Your Company First - How Your Company Culture Impacts the Customer Experience

10:45am - 11:15am
XBert Expo Hall

Coffee Break in EXPO

11:15am - 12:00pm
Main Stage
Shama Hyder

From 'It's Complicated' to 'Engaged': Improving the Status of Your Customer Relationships

12:00pm - 1:15pm

Lunch Break

VIP Access Lunch; EXPO / NextCon Store / XBert Bar / XBert Experience Open

1:15pm - 2:00pm
Underground
Les McKeown

No Crystal Ball Required: Scaling your Company for Predictable Success

2:15pm - 3:00pm
Main Stage
Neil Patel
Eric Siu

Marketing to Current Customers: They Were Right There All Along...

3:00pm - 3:30pm
XBert Expo Hall

Coffee Break in EXPO

8:00pm - 10:00pm

VIP Access & Partner Party with Private Bret Michaels Concert

8:00am - 9:00am

Coffee in EXPO area / NextCon Store / XBert Bar / XBert Experience Open

9:00am - 9:45am
Main Stage
Mike Michalowicz

From FU to BFF: Shifting Customer Relationships When the Going Gets Rough

9:45am - 10:30am
Main Stage
Brian Moran

#ThumbsUp: Marketing That Keeps Your Customers :)

10:30am - 11:00am

Coffee Break in EXPO

11:00am - 12:00pm
Main Stage
Joey Coleman

Your CX Playbook: How to Fix Your Customer Experience Now

The one session you don’t want to miss! It answers the questions of “What next?” and “How?” You will leave with a literal playbook outlining step-by-step action-packed plans to grow your business through an amazing Customer Experience.

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