REGISTER

AGENDA

Nextiva Partners

General Track
8:00am - 9:00am

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Registration / Coffee in EXPO area / NextCon Store / XBert Bar / XBert Experience / NextGen Nextiva Open

General Track
9:00am - 9:45am
Uptown Conference Room
Brian Solis
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Great Expectations: The Customer Mindset for 2018

General Track
9:45am - 10:45am
Uptown Conference Room
Tomas Gorny
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Keynote by Tomas Gorny, CEO Nextiva

10:45am - 11:15am
XBert Expo Hall

Coffee Break in EXPO

General Track
11:15am - 12:00pm
Uptown Conference Room
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Give 'Em What They Want - Deep Dive into the Customer Experience

12:00pm - 1:00pm

Lunch Break

Partner Lunch with Nextiva Leadership; VIP Access Lunch; EXPO / NextCon Store / XBert Bar / XBert Experience / NextGen Nextiva Open

General Track
1:30pm - 2:15pm
Uptown Conference Room
Micah Solomon
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From 'It's Complicated' to 'Engaged': Improving the Status of Your Customer Relationships

General Track
2:15pm - 3:00pm
Uptown Conference Room
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It's a Customer Journey - Not a Destination

Mapping Your Customer Journey

2:45pm - 3:00pm
XBert Expo Hall

Coffee Break in EXPO

Sales Track for Partners
Tech Track for Partners
3:00pm - 3:45pm

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Uncharted Territory: The Future of Nextiva's Products

General Track
3:00pm - 3:45pm
Uptown Conference Room
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All Aboard: Including All Employees on the Client Success Train

Tech Track for Partners
4:00pm - 5:45pm

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Platform Bootcamp: Get Trained on the New NextOS

Sales Track for Partners
4:00pm - 4:45pm

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Why Millennials Are Stealing Your Customers

How to use Social Media to Better Market Your Business

Sales Track for Partners
5:00pm - 5:45pm

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Are You Losing Out? How to Position Next-Generation Services to Win More

5:45pm - 7:15pm
XBert Expo Hall

Happy Hour in XBert EXPO

Hosted hors d'oeuvres and drink tickets

Partner Event
7:30am - 8:30am

Partner Breakfast

8:00am - 9:00am

Registration / Coffee in EXPO area / NextCon Store / XBert Bar / XBert Experience / NextGen Nextiva Open

General Track
9:00am - 9:45am
Uptown Conference Room
Nate McMahon
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It's Not You, It's Me: Love Your Company First - How Your Company Culture Impacts the Customer Experience

General Track
9:45am - 10:30am
Uptown Conference Room
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Business Lipo: Cut the Fat with Analytics

Unleash the Power of Analytics to Streamline Your Business

10:30am - 11:00am
XBert Expo Hall

Coffee Break in EXPO

General Track
11:00am - 11:45am
Uptown Conference Room
Neil Patel
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#ThumbsUp: Marketing That Keeps Your Customers :)

11:45am - 1:00pm

Lunch Break

Partner Lunch with Nextiva Leadership; VIP Access Lunch; EXPO / NextCon Store / XBert Bar / XBert Experience / NextGen Nextiva Open

General Track
1:00pm - 1:45pm
Uptown Conference Room
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Title Sponsor Keynote

General Track
1:50pm - 2:35pm
Uptown Conference Room
Mike Michalowicz
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From FU to BFF: Shifting Customer Relationships When the Going Gets Rough

2:35pm - 3:00pm
XBert Expo Hall

Coffee Break in EXPO

Sales Track for Partners
3:00pm - 3:45pm
Showroom
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Large and in Charge - What Big Customers Want from You

A Panel Discussion with Some of Nextiva's Most Valued Enterprise Customers.

General Track
3:00pm - 3:45pm
Uptown Conference Room
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Being Nice: It's Not Personal, It's Business

Using Customer Service As a Competitive Advantage

Tech Track for Partners
4:00pm - 4:45pm

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Trunking Isn't Dead: The Ins & Outs of Audio Codes

Sales Track for Partners
4:00pm - 4:45pm

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Sales Viagra - Get 'Em Up!

4:00pm - 5:30pm

EXPO / NextCon Store / XBert Bar / XBert Experience / NextGen Nextiva Open

Sales Track for Partners
Tech Track for Partners
5:00pm - 5:45pm

S
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How to Kill It at Your Next VoIP Appointment

Partner Event
6:00pm - 8:00pm

Partner Dinner & Awards

VIP & Partner Event
8:00pm - 10:00pm

VIP Access & Partner Party with Private Bret Michaels Concert

8:00am - 9:00am

Coffee in EXPO area / NextCon Store / XBert Bar / XBert Experience / NextGen Nextiva Open

General Track
9:00am - 9:45am
Uptown Conference Room
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CX Unplugged - Lessons Learned from Legendary Customer Experience Teams

General Track
10:00am - 11:00am
Uptown Conference Room
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Peer Group Work Session Meetups

Tech Track for Partners
10:00am - 11:00am

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It's Been Three Days and He Hasn't Called Me Back: Making IVR Work for You

Sales Track for Partners
10:00am - 11:00am

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Partner Portal REMIX

11:00am - 11:30am
XBert Expo Hall

Networking Break - Coffee in EXPO

General Track
11:30am - 12:30pm
Uptown Conference Room
G

Your CX Playbook: How to Fix Your Customer Experience Today

The one session you don’t want to miss! It answers the questions of “What next?” and “How?” You will leave with a literal playbook outlining step-by-step action-packed plans to grow your business through an amazing Customer Experience.

12:30pm

Adjourn

Partner Event
2:00pm - 3:30pm

Nextiva Offices Guided Tour for Partners