REGISTER

AGENDA

Nextiva Partners

8:00am - 9:00am

Registration / Coffee in EXPO area / NextCon Store / XBert Bar / XBert Experience Open

General Track
9:00am - 9:40am
Main Stage
Brian Solis
G

Great Expectations: The Customer Mindset for 2018

General Track
9:40am - 10:30am
Main Stage
Carol Roth
G

Hopelessly Devoted to You: Customer Experience 3.0

10:30am - 11:00am
XBert Expo Hall

Coffee Break in EXPO

General Track
11:15am - 12:00pm
Main Stage
Tomas Gorny
G

The Age of the Customer: Exceeding their Expectations

12:00pm - 1:30pm

Lunch Break

VIP Access Lunch; EXPO / NextCon Store / XBert Bar / XBert Experience Open

Partner Event
12:00pm - 1:30pm
Partner Central

Lunch & Learn: How to Kill It at Your Next Demo

General Track
1:30pm - 2:15pm
Main Stage
Lois Evers
Lane Sutton
G

CX Unplugged - Lessons Learned from Legendary Customer Experience Teams

General Track
2:20pm - 3:00pm
Main Stage
Micah Solomon
G

It's a Customer Journey Not a Destination: Map Your Customer Journey

3:00pm - 3:30pm
XBert Expo Hall

Coffee Break in EXPO

General Track
3:30pm - 4:15pm
Main Stage
Mary McDowell
Yaniv Masjedi
G

Phone a Friend: Polycom's Elite Customer Experience

General Track
4:15pm - 5:00pm
Main Stage
G

Keynote to be Announced

Sales Track for Partners
5:15pm - 6:00pm
Main Stage
S

Sales Viagra - Get 'Em Up!

Tech Track for Partners
5:15pm - 6:00pm
Partner Central
T

Platform Bootcamp: Get Trained on the New NextOS

6:00pm - 7:15pm
XBert Expo Hall

Happy Hour in XBert EXPO

Hosted hors d'oeuvres and drink tickets

Partner Event
8:00am - 8:45am
Partner Central

Partner Breakfast

8:00am - 9:00am

Registration / Coffee in EXPO area / NextCon Store / XBert Bar / XBert Experience Open

General Track
9:00am - 10:00am
Main Stage
Les McKeown
G

Being Nice: It's Not Personal, It's Business

Using Customer Service As a Competitive Advantage

General Track
10:00am - 10:45am
Main Stage
Nate McMahon
G

It's Not You, It's Me: Love Your Company First - How Your Company Culture Impacts the Customer Experience

10:45am - 11:15am
XBert Expo Hall

Coffee Break in EXPO

General Track
11:15am - 12:00pm
Main Stage
Shama Hyder
G

From 'It's Complicated' to 'Engaged': Improving the Status of Your Customer Relationships

12:00pm - 1:15pm

Lunch Break

VIP Access Lunch; EXPO / NextCon Store / XBert Bar / XBert Experience Open

Partner Event
12:00pm - 1:15pm
Partner Central

Lunch & Learn: Large and In Charge: What Big Customers Want

General Track
1:15pm - 2:00pm
Underground
Les McKeown
G

No Crystal Ball Required: Scaling your Company for Predictable Success

Partner Event
1:15pm - 2:00pm
Partner Central

Nextiva State of the Union

General Track
2:15pm - 3:00pm
Main Stage
Neil Patel
Eric Siu
G

Marketing to Current Customers: They Were Right There All Along...

3:00pm - 3:30pm
XBert Expo Hall

Coffee Break in EXPO

Sales Track for Partners
3:30pm - 4:15pm
Main Stage
Jesse Cole
S

Why Millennials Are Stealing Your Customers

How to use Social Media to Better Market Your Business

Tech Track for Partners
3:30pm - 4:15pm
Partner Central
T

Trunking Isn't Dead: The Ins & Outs of Audio Codes

Sales Track for Partners
4:15pm - 5:00pm
Main Stage
S

Are You Losing Out? How to Position Next-Generation Services to Win More

Tech Track for Partners
4:15pm - 5:00pm
Partner Central
T

It's Been Three Days and He Hasn't Called Me Back: Making IVR Work for You

Partner Event
6:00pm - 8:00pm

Partner Dinner & Awards

VIP & Partner Event
8:00pm - 10:00pm

VIP Access & Partner Party with Private Bret Michaels Concert

8:00am - 9:00am

Coffee in EXPO area / NextCon Store / XBert Bar / XBert Experience Open

General Track
9:00am - 9:45am
Main Stage
Mike Michalowicz
G

From FU to BFF: Shifting Customer Relationships When the Going Gets Rough

General Track
9:45am - 10:30am
Main Stage
Brian Moran
G

#ThumbsUp: Marketing That Keeps Your Customers :)

10:30am - 11:00am

Coffee Break in EXPO

General Track
11:00am - 12:00pm
Main Stage
Joey Coleman
G

Your CX Playbook: How to Fix Your Customer Experience Now

The one session you don’t want to miss! It answers the questions of “What next?” and “How?” You will leave with a literal playbook outlining step-by-step action-packed plans to grow your business through an amazing Customer Experience.

Partner Event
2:00pm - 3:30pm

Nextiva Offices Guided Tour for Partners

Sponsored Ad